Contact information

CONTACT INFORMATION

Store information

This website is operated by Meleno Roasters.

Trading name: Meleno Roasters
Address: London, 23 Montana Gardens SM1 4FP
Support email: hello@melenoroasters.co.uk

Phone support

Phone support is not currently available.

How to contact us

For customer support, order questions, product information, returns, refunds, shipping questions, complaints, or general enquiries, please contact us by email:

hello@melenoroasters.co.uk

When contacting us, please include your order number where relevant, along with your full name and a clear description of your request. This helps us review your enquiry and respond as quickly as possible.

Response time

We aim to respond to customer enquiries within [Response Time], excluding weekends, public holidays, and unusually busy periods.

Order support

For questions about an order, please include:

Order number
Full name used at checkout
Email address used at checkout
A clear description of the issue

Returns and refunds

For return or refund requests, please contact us at hello@melenoroasters.co.uk before sending any item back. We will review your request and provide return instructions where applicable.

Damaged or incorrect items

If your order arrives damaged, defective, unsafe, or incorrect, please contact us promptly at hello@melenoroasters.co.uk with your order number and clear photos of the item, packaging, and delivery label where possible.

Product and food safety questions

For questions about coffee products, ingredients, allergens, storage, roast information, best-before details, or food safety, please contact us before placing an order or using the product.

Complaints

If you have a complaint, please contact us at hello@melenoroasters.co.uk with your order number, contact details, and a clear explanation of the issue. We will review your complaint and respond as soon as reasonably possible.

Business address

Postal correspondence can be sent to:

Meleno Roasters

 London, 23 Montana Gardens SM1 4FP

Changes to contact information

We may update our contact information from time to time. The latest contact details will be shown on this page.

Last updated: 09.07.2026