Shipping policy

Order processing time

Orders are prepared within [Processing Time] unless a product page, launch notice, or checkout message states otherwise. Processing time does not include carrier transit time.

Fulfilment

Coffee may be roasted, packed, stored, or dispatched by an approved roasting or fulfilment partner on our behalf. We remain your customer contact for orders placed through Meleno Roasters.

Shipping rates

Shipping rates are calculated at checkout based on the destination, order value, shipping method, and available carrier options. Delivery charges and available methods are shown before you complete your order.

Shipping destinations

We currently ship to [Shipping Countries]. If your destination is not available at checkout, contact us before placing an order.

Estimated delivery times

Estimated delivery times are shown at checkout where available. These estimates may change due to carrier delays, weather, customs, holidays, high-volume periods, or freshly roasted product preparation.

Unless we agree a different timeframe with you, goods will be delivered within the legal delivery period that applies to your order.

Order tracking

When tracking is available, you will receive a tracking link by email after your order has been dispatched.

Customs, duties, and taxes

International orders may be subject to customs fees, duties, import taxes, or local charges. These costs are the customer’s responsibility unless stated otherwise at checkout.

Lost or delayed packages

If a package appears delayed or lost, contact us at [Support Email]. We will review the tracking details and work with the carrier or fulfilment partner where possible.

Incorrect shipping addresses

Please check your shipping address before placing an order. We cannot guarantee changes after checkout, and we may not be responsible for packages sent to an incorrect address provided by the customer.

Food safety and packaging

Food products are packed to protect quality during normal transit. Please store coffee according to the product label after delivery and contact us if the package arrives damaged, open, or contaminated.

Contact information

Shipping questions can be sent to hello@melenoroasters.co.uk