Terms of service

Overview

These Terms of Service explain how you may access and use Meleno Roasters. By visiting our website or placing an order, you agree to these terms and any additional terms shown during checkout.

Online store terms

You confirm that you are legally able to enter into a purchase agreement in your location. You agree not to use our website, products, or services for any unlawful or unauthorized purpose.

Before placing an order, we aim to show clear information about the product, total price, taxes where applicable, delivery options, delivery costs, payment methods, cancellation rights, and how to contact us.

General conditions

We may refuse service, cancel orders, or limit access to the store where we reasonably believe a transaction is fraudulent, abusive, unlawful, or harmful to our business or customers.

Products and services

We aim to describe our products clearly and accurately. Product colors, packaging, tasting notes, roast profiles, and availability may vary slightly because ecommerce images, seasonal coffees, and packaging batches can change over time.

For coffee and other food products, product pages and packaging should provide key food information including product name, net quantity, ingredients or allergen information where relevant, storage guidance, best-before or use-by information where applicable, and the responsible food business name and address.

Food business and fulfilment

Meleno Roasters is operated by [Business Legal Name] at [Business Address]. If roasting, packing, storage, or dispatch is handled by an approved roasting or fulfilment partner, we remain your customer contact for orders placed through this store.

We keep supplier and fulfilment information for traceability and product safety purposes. If a product withdrawal or recall is needed, we may contact affected customers using the order details provided at checkout.

Pricing and availability

Prices and availability may change without notice. Product prices shown before checkout should include applicable taxes unless stated otherwise. If an item becomes unavailable after you place an order, we will contact you with a replacement option, delay notice, cancellation, or refund where appropriate.

Billing and account information

You agree to provide accurate billing, shipping, contact, and account details. We are not responsible for delays caused by incomplete or incorrect information provided at checkout.

Third-party links

Our store may include links to third-party websites or services. We are not responsible for the content, policies, or practices of third-party sites.

User comments and submissions

If you submit reviews, comments, images, or other content, you grant us permission to use that content for store operations, customer support, and marketing, unless prohibited by law.

Prohibited uses

You must not use our site to violate laws, infringe intellectual property rights, transmit harmful code, collect personal information without permission, interfere with security, or abuse our services.

Disclaimer of warranties

Our website and services are provided on an as available basis. We do not guarantee that the website will be uninterrupted, error-free, or free from technical issues.

Nothing in these terms limits legal rights customers have for goods that are faulty, damaged, misdescribed, unsafe, or supplied incorrectly.

Limitation of liability

To the fullest extent permitted by law, [Business Legal Name] will not be liable for indirect, incidental, special, or consequential losses arising from your use of the store or products.

We do not exclude liability where it would be unlawful to do so, including liability for fraud, personal injury caused by negligence, or consumer rights that cannot legally be excluded.

Governing law

These terms are governed by the laws applicable to [Business Address], unless consumer protection laws require another jurisdiction to apply.

Contact information

Questions about these terms can be sent to [Support Email] or by post to [Business Address].