Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@melenoroasters.co.uk. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@melenoroasters.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@melenoroasters.co.uk.

Return eligibility

To be eligible for a return, items must be unused, unopened where applicable, sealed where supplied sealed, and in the same condition that you received them. Proof of purchase may be required.

This policy does not affect your statutory rights for items that are faulty, damaged, misdescribed, unsafe, or supplied incorrectly.

Return window

You may request a return within [Return Window] of receiving your order. For eligible UK online orders, customers may also have the right to cancel within 14 days of receiving the goods and then return them within a further 14 days after notifying us.

Requests made after the applicable period may not be accepted unless required by law.

Non-returnable items

Opened coffee, opened food or beverage items, sealed items that have been unsealed and cannot be returned for health or hygiene reasons, personalised products, gift cards, final sale items, and items damaged through misuse may not be returnable unless they are faulty or otherwise protected by law.

Fresh, roasted-to-order, limited batch, or perishable items may have additional return restrictions where permitted by law. Any product-specific restrictions will be shown on the product page or at checkout where relevant.

How to request a return

Contact us at [Support Email] with your order number, item details, and reason for the return. We will review the request and provide instructions before anything is sent back.

Damaged or incorrect items

Please inspect your order on arrival. If an item is damaged, defective, unsafe, or incorrect, contact us promptly with photos, batch or best-before details where visible, and your order number so we can help resolve the issue.

Exchanges

Where available, exchanges may be offered for eligible items. If an exchange is not possible, we may offer a refund, store credit, or replacement depending on the situation.

Refund approval process

Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method where possible.

For eligible cancellations, we refund the standard delivery cost where required by law. Any upgraded delivery cost above standard delivery may not be refunded unless required by law.

Refund timing

Approved refunds are normally processed within [Refund Processing Time]. For statutory cancellation returns, refunds are issued within the legal timeframe after we receive the returned goods or valid proof that they have been sent back.

Your bank or card provider may need additional time to post the refund to your account.

Late or missing refunds

If you have not received an approved refund, first check with your bank or card provider. If you still need help, contact us at [Support Email].

Contact information

Return and refund questions can be sent to [Support Email] or by phone at [Phone Number].